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FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)
for Retiree & Dependent ID Renewal

 

Q – Does the sponsor need to be present to pick up the ID?

— No, the sponsor does not need to be present, as long as the DD Form 1172 was signed online in DEERS. If it was not signed online with a CAC or DOS Logon, the sponsor will need to be present.

Q – Will the dependent(s) need to be present to pick up the ID?

— Dependents age 10 and older do have to be present to sign for their ID Cards, unless they are incapacitated, in which case the technician will annotate “unable to sign.”

Q – How long will it take to create my ID card?

— Please allow 7 business days for your card to be processed before contacting the requested pickup location. You will receive an email when it is ready for pick up or if there are any issues.

Q – What should I bring when picking up my ID card(s)?

— You MUST bring both forms of identification you provided when completing the renewal application, and any dependents over the age of 18.

Q – What do I need to bring to my appointment?  (Click here for the PDF version.)

—  Answer: 

** If this is your First CAC/ID card, please ensure you have arrangements to access the installation. Any documents must be Original/Certified. Photocopies are NOT acceptable. **

Lost/Stolen OR Confiscated ID card

  • Two forms of ID (One unexpired Photo ID)
  • Memorandum from VCC stating the lost/stolen ID card was reported

 Contractors for ID/CAC Card

  • Ensure your Trusted Agent (TA) has you in the CVS system.
  • Two forms of ID (One must be a state/government issued photo ID. If going overseas, please ensure you have your current (within 30 days) LOA)

 Military Retirees

  • Two Forms of ID (One must be a state/government issued photo ID)
  • If Medicare eligible: Medicare Card along with the two forms of ID (should already be updated in DEERs)

 Turning 65 – Tricare for Life:

  • Two forms of ID (One must be a state/government issued photo ID)
  • 100% Disabled Veteran Eligibility Requirements: Letter from Department of Veteran Affairs showing member as an honorably discharged veteran rated as service connected 100% disabled, authorizing commissary & exchange privileges
  • **VA Letter will be a single letter from the Department of Veterans Affairs addressed to the member. Letter will have a BLACK BORDER BOX with text stating to certify member is 100% disabled veteran.** For all Military Retiree renewals and replacements, please follow the on-line Renewal/Replacement instructions.

 Civilian Retirees

  • SF Form 50 (Task manager must submit to DMDC prior to appointment)
  • Two forms of ID (One must be a state/government issued photo ID)

 Civilian Employees

  • Two forms of ID (One must be a state/government issued photo ID)

 Civilian Employees (Overseas Position)

  • DD Form 2365
  • SF Form 50 annotating that person is assigned to an Overseas Emergency Essential Position
  • Two forms of ID (One must be a state/government issued photo ID)

 Dependent ID

  • Signed 1172-2 or the sponsor must be present or POA
  • Two forms of ID (One must be a state/government issued photo ID)
  • Newly Widowed/DAV/Initial Enrollment/ID for age 21 does not fall under the ID card renewal process. Member must visit the MPS for service.

 Update Marriage in DEERS – Enrollment of Spouse

  • Sponsor must be present or new spouse has a valid POA
  • Original/Certified copy of marriage certificate that reflects the file number
  • One form of ID (Birth Certificate (original/certified true copy), Social Security, etc.)

Update Marriage in DEERS for Dual Mil-to-Mil 

  • Original/Certified Marriage Certificate
  • One form of ID (Social Security Card, State/Government issued photo ID, etc.)

** Both military members must be present **

 Foreign National Spouse 

  • Original Marriage Certificate
  • Two forms of ID (Photo ID and birth certificate is required)
  • Social Security Card (if applicable)

** Documents must be translated into English **

 Name Change for Spouse 

  • According to Defense Human Resource Activity (DHRA), the name may only be changed if the spouse provides at least one identity source document listed on the OMB I-9 form such as a Social Security Card or valid Driver’s License reflecting the name change/legal documentation of name change.

 Divorce (Sponsor can update only)

  • Original State Filed Divorce Decree OR Certified State Filed Copy
  • State Filed Decree that reflects the State File number

 Adding Newborn/Children/Stepchild to DEERS 

  • Birth Certificate (once received)
  • Certificate of Live Birth authenticated by the attending physician
  • Social Security Card
  • If a stepchild is being added, the marriage certificate is also needed

 Children Born Out Of Wedlock

Female Sponsors

  • Child’s Birth Certificate and SSN

Male sponsors

  • Court order establishing paternity OR State Voluntary Acknowledgement of Paternity Form
  • Child’s Birth Certificate and SSN
  • Legal documents showing paternity was judicially determined

 Adoption of Children Pre-Adopted State

  • Placement Letter for Adoption from the court in process
  • Birth Certificate
  • Social Security Card

 Final Adoption

  • Court Order
  • Birth Certificate
  • Social Security Card

Enrolling Dependent Ward (must have guardianship of child for 1 year or more)

  • Initial ID cards will need to be completed at the Sponsor’s ID card office
  • Secondary Dependency approval from DFAS (completed online at DFAS.mil) DFAS will mail a Letter of Approval to the sponsor
  • Dependent Military ID card
  • One other valid form of identification as defined by the Department of Homeland Security. Must start a dependency determination on the incapacitated child/ward. (only if child has disabilities)
  • Court document placing child in member’s household for at least 12 months
  • Childs Birth certificate and social security card

** All documents must be translated into English and certified **

Once received, sponsor will need to provide DFAS Letter of Approval, Court Document placing the child in member’s household, Birth Certificate, and Social Security Card

Name Change for Children

  • Provide official Original/Certified legal documentation (Court Order or Birth Certificate)

 Full Time College Students

  • Letter on letterhead from the school registrar’s office stating Full Time Status and Anticipated Graduation Date in an Accredited College in pursuit of an Associate Degree or higher OR a printout from the National Student Clearing House containing the same information.
  • Two forms of ID (government issued)

 Parent/Parent In-law Enrollment 

  • DD Form 137-3 and submission of form and all documentation to the DFAS (DFAS will mail back the Letter of Approval to the sponsor)
  • DFAS Letter of Approval
  • Sponsor Birth Certificate
  • Parent Birth Certificate
  • Parent’s Photo ID
  • Social Security Card.

For renewal of any sort, you will need to re-accomplish the DFAS application process, obtain another Letter of Approval in order to be issued a new Dependent ID card. (Applications can be picked up online on DFAS)

 Designated Agent Letters

  • Authorized patron’s ID card
  • Letter from attending physician
  • Copy of current Family Care Plan (Active Duty only)
  • Two forms of ID (Driver’s License or a state/government issued photo ID)

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